Commercial Content Moderation during the Pandemic
In this week’s episode of BIG, If True, our host Joan Donovan, PhD asks: should we trust our search engines? Have joint industry efforts – led by Facebook, Google, Microsoft, YouTube, Twitter, Reddit and LinkedIn – to limit misinformation been successful? How are new content policies specific to COVID-19 being enforced? And if so, at what cost?
As we clumsily shift our lives online, the cracks in the information infrastructure are bursting open. While there’s been an uptick in boosting trusted content by credible sources, like the Center for Disease Control and the World Health Organization, there has simultaneously been sweeping purges of advertisements seeking to capitalize on the crisis and suspicious accounts, leaving us to wonder who’s heard and who’s harmed in the current infodemic. Amidst this sliding scale of uncertainty, we turn to leading voices in the field, UCLA professors Safiya Umoja Noble, PhD and Sarah T. Roberts, PhD and Washington Post Reporter, Elizabeth Dwoskin, who have been taking stock of how commercial content is being moderated during the pandemic.